HHS : At Your Service

Callam WallerEd Budds
Callam Waller - Head of North American Operations Ed Budds - Editor
  • The teams deployed by HHS are led by industry experts who implement custom service programs, before taking on all financial and operational responsibilities, including hiring, training, and quality assurance.
  • What began as a hospital housekeeping organization has since expanded to nearly 1,000 clients across five additional industries: aviation, education, government, hospitality, and senior living.

HHS thrives in implementing support services for a raft of varying industries. Whether its customized solutions for aviation, education or healthcare, the company excels regardless.


With the right vendor, outsourcing delivers real, tangible results that can impact an organization in several meaningful ways.

Support services often take a backseat to the core aspects of a business, but they’re critical for a company’s ability to provide a great experience — whether it’s for patients, students, passengers, guests, or residents.

While staffing is often the main challenge for these services, it requires more than just a staffing solution to have a truly successful program. 

HHS focuses on building teams and programs that operate efficiently and effectively while seamlessly integrating into its clients’ cultures. To maintain success, these services go well beyond simply providing staffing. 

The teams deployed by HHS are led by industry experts who implement custom service programs designed for specific client facilities. The company then takes on all financial and operational responsibilities, including hiring, training, and quality assurance.

coronavirus covid 19 infected patient in quarantine room. The co


Founder Jim Spry began working in the outsourced hospital housekeeping business in 1964 with Red Top, Inc. – the company that pioneered hospital housekeeping support services. After helping Red Top, Inc. flourish into a national organization, Spry moved on to alternative ventures within the same field, eventually leading him to create his own company in 1975 – Hospital Housekeeping Systems.

Known today as HHS, the company remains a private, family-owned business dedicated to caring for its team members and providing honest, quality-driven service to its many customers.

What began as a hospital housekeeping organization with just a single customer has since expanded to nearly 1,000 clients across five additional industries: aviation, education, government, hospitality, and senior living. This is alongside a multitude of other services including housekeeping, food, and facilities.

HHS’ unwavering focus has been on growing organically, with the vast majority of the company’s expansion coming through the power of reference and word-of-mouth. 

Refusing to allow the company’s focus to slip away from current customers, HHS trusts that its collective commitment to quality service will always lead to the right opportunities.

As the organization continues to grow rapidly, HHS recognizes it is of vital importance to never lose sight of what has historically brought success: proactively solving problems for customers and caring for the needs of its team members.

Remaining true to these values as growth continues requires HHS to maintain high standards, continuously learn from mistakes, and foster a culture of proactive service and care.

Team of professional janitors using equipment disinfecting hospital ward


Every element of a team within a hospital, from clinicians to floor technicians, contributes to the overall patient experience. For this very reason, HHS employs the approach of learning what makes each hospital it works with unique, and engineering customized programs that help provide a great experience for every patient. More broadly, HHS keeps hospitals safe and clean while giving every patient the care and attention they deserve.

A one-size-fits-all approach will never accomplish the specific needs of patients or achieve the desired performance outcomes. HHS therefore views every new client as a blank canvas, before customizing tailored services to fit.

EVS programs are meticulously engineered by HHS based on the unique aspects of a partnered facility — such as bed count, square footage, floor types, and the operational requirements of every department, for example, radiology, ER, and oncology. In this way, hospitals receive a tailored service program that creates an unparalleled experience when paired with HHS.

The rapid advancement of artificial intelligence (AI) and other technologies in the healthcare space has additionally created several opportunities to help hospitals operate more efficiently.

Key to HHS’ operations is the way in which the company harnesses the latest innovations in areas such as robotics, floor care processes, and communication software to ensure access to everything needed to best serve patients, staff, and the community.

Nurse consoling a patient in hospital ward


The COVID-19 pandemic has shifted customer expectations of hygiene, from being satisfied with the appearance of what is considered sanitary to a hyper-awareness of true cleanliness. 

HHS works diligently to leverage infection prevention best practices from its expert healthcare division, drawing on nearly five decades of cleaning experience to create an environment at facilities such as airports that meets the company’s high clinical cleanliness standards.

Each airport has unique needs and challenges, and HHS takes responsibility to understand what those are and provides specifically tailored solutions. With a foundation of safety and a focus on customer service, HHS has become a true premium solutions partner for the commercial airport sector.The moment a customer steps into an airport, they’re making judgments and assumptions about the facility’s ability to keep them safe. By creating an immaculate and clean environment and providing an excellent experience through services such as wayfinding and passenger assistance, HHS helps reinforce confidence in the quality of its clients’ airports.

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By Callam Waller Head of North American Operations
Callam connects with c-suite executives, healthcare professionals, and frontline executives as part of his role in sourcing and showcasing innovation and corporate success across the North American healthcare sector.
By Ed Budds Editor
Ed Budds is an in-house writer for Healthcare Outlook Magazine, where he is responsible for interviewing corporate executives and crafting original features for the magazine, corporate brochures, and the digital platform.